Last Updated: August 2026

At Russell & Sons Group, we are committed to protecting your privacy and handling your personal information responsibly, securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

This Privacy Policy explains what information we collect, how we use it and the steps we take to keep your personal information safe.

Who We Are

Russell & Sons Group provides professional plumbing, heating, gas, boiler and renewable energy services throughout London and Surrey.

If you have any questions regarding this Privacy Policy or your personal information, please contact us using the details at the bottom of this page.

What Information We Collect

When you contact us or use our services, we may collect personal information including:

• Your full name
• Property address
• Telephone number
• Email address
• Property details relevant to the work being carried out
• Payment and billing information
• Service history
• Communications between you and Russell & Sons Group
• Website usage information collected through cookies and website analytics

We only collect information that is necessary to provide our services efficiently and professionally.

How We Use Your Information

Your personal information is used to help us deliver our plumbing, heating and gas services, including:

• Preparing quotations
• Booking appointments
• Responding to enquiries
• Carrying out plumbing and heating work
• Issuing invoices
• Processing payments
• Maintaining service records
• Registering product warranties where applicable
• Contacting you regarding appointments or completed work
• Improving our website and customer service
• Meeting our legal and regulatory obligations

We will only use your personal information for legitimate business purposes and will never collect more information than is necessary.

Our Legal Basis for Processing Your Information

Under UK GDPR, we process personal information because:

• It is necessary to fulfil our contract with you.
• You have given consent where required.
• We have legitimate business interests in providing our services.
• We are legally required to retain certain records for accounting and regulatory purposes.

Sharing Your Information

Russell & Sons Group will never sell your personal information to third parties.

Where necessary, we may share limited information with trusted organisations, including:

• Boiler and equipment manufacturers for warranty registration
• Secure payment providers
• Accountants
• Software providers used to manage bookings and invoices
• Regulatory authorities where required by law

All organisations we work with are expected to process your information securely and in accordance with applicable data protection legislation.

Keeping Your Information Secure

We take the security of your personal information seriously.

Appropriate technical and organisational measures are in place to help protect your information against unauthorised access, accidental loss, misuse or disclosure.

While no system can ever guarantee complete security, we continually work to ensure your information is handled responsibly and securely.

How Long We Keep Your Information

We only retain your personal information for as long as necessary to:

• Complete the work you have requested
• Meet manufacturer warranty requirements
• Maintain service records
• Comply with tax, accounting and legal obligations

When your information is no longer required, it will be securely deleted or destroyed.

Your Data Protection Rights

Under UK GDPR, you have a number of rights regarding your personal information.

These include the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your personal data where applicable
• Restrict how your information is processed
• Object to certain types of processing
• Request a copy of your data (data portability)
• Withdraw consent where consent is the legal basis for processing

If you wish to exercise any of these rights, please contact us using the details below.

Cookies

Our website may use cookies and similar technologies to improve your browsing experience, enhance website functionality and help us understand how visitors use our website.

You can manage or disable cookies at any time through your web browser settings. For more information, please see our Cookie Policy.

Links to Other Websites

Our website may contain links to third-party websites for your convenience.

Please note that we are not responsible for the privacy practices or content of external websites, and we encourage you to read their privacy policies before providing any personal information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legislation, our services or the way we process personal information.

Any updates will be published on this page together with the revised effective date.

Contact Us

If you have any questions about this Privacy Policy or how Russell & Sons Group handles your personal information, please contact us.

Russell & Sons Group

Telephone: 0203 916 6453

Email: info@russellandsonsgroup.co.uk

Website: www.russellandsonsgroup.co.uk